“CSAT Score” Get No Satisfaction? 3-Part Customer Satisfaction Guide for the Frustrated
How do you check whether your customers are satisfied with your business? That’s where Customer Satisfaction (CSAT) Scores come in: these are measures made from collected data to help you track your customers’ responses. Does that sound like a mouthful? Don’t worry, we’ll break it down!
New Years Resolutions for a Happier, More Fulfilling Business
Whether you just started your business this year or you have been at it for years, let’s reflect on this past year for you and your business. What worked? What didn’t? Are there things you wish you would have done that you did not, or vice versa? Did you spend your year stressed out? Did […]